Each product can be customized according to the customer’s individual requirements.

Frequently asked questions and answers

01

Beds

What is the delivery time for mattresses, bed bases, and beds? Does it change for custom sizes?

We typically deliver mattresses and bed bases within 14 days of order confirmation. This applies to both standard and custom sizes. The delivery time for beds is 30 days.

02

Mattress

Is it possible to produce mattresses in custom sizes?

Yes, we can manufacture mattresses in any size based on your requirements, rounded to the nearest centimeter.

What is the price for a custom-sized mattress?

The base prices of mattresses apply to a length of 200 cm (this does not apply to children’s mattresses).

If the length is changed to up to 200 cm, the price remains the same.

For lengths over 200 cm, the following surcharges apply:

  • 15% for 201–210 cm
  • 20% for 211–220 cm
  • 40% for over 221 cm

For custom widths, the price corresponds to the closest listed width in the price list.

What is the delivery time for mattresses, bed bases, and beds? Does it change for custom sizes?

We typically deliver mattresses and bed bases within 14 days of order confirmation. This timeframe also applies to custom sizes. The delivery time for beds is 30 days.

Which mattress do you recommend for small children (from 2 years), but not for a toddler bed?

For children from the age of 2 (and generally for all growing children), we recommend non-zoned mattresses to support healthy spinal development. Suitable options include:

SAN REMO, NATURA, PARTNER BIOGREEN, PROFIL Comfort, and all spring mattresses with pocket springs.

Which mattress would you recommend for back problems?

Back problems can have various causes – chronic pain, post-operative issues, cervical spine problems, headaches, etc.

The most important factor is your doctor’s recommendation regarding the firmness of the mattress – not a specific model.

The right choice also depends on the bed base – whether you use a slatted base or a solid platform.
For cervical spine issues, we recommend focusing on choosing a suitable anatomical pillow.

Which mattress is better for a double bed – one large or two separate ones?

It depends on your personal preference. However, from a practical standpoint, two separate mattresses are often a better choice.

Each partner can choose the firmness and comfort level that suits them best, without compromising. Separate mattresses are also easier to handle and move.

How long can a mattress stay rolled in vacuum packaging?

A vacuum-packed (rolled) mattress should not be stored in its compressed state for more than 2 months from the date of manufacture. We recommend unrolling it sooner.

If you’re not planning to use it yet, we suggest removing the stretch wrap and perforating the plastic film to allow air in.

Is it possible to order a mattress with a different cover than the one offered?

Yes, it is possible to choose a different mattress cover than the standard one for an additional charge. The surcharge depends on the price of the original cover.

Please note that changing the cover may slightly alter the overall height of the mattress. Different covers contain various types and thicknesses of filling materials, which can affect the final height.

03

Bed bases

Which bed base is suitable for a mattress? Can different types of bed bases be used in one double bed?

In general:

  • Spring mattresses must be placed on a solid slatted base (solid wood slats) with gaps no wider than 6 cm. The base must not be adjustable.
  • Foam mattresses under 18 cm in height require a flexible base, such as a lamella slatted frame, which can also be adjustable (as long as the mattress core does not contain a coconut coir layer).
  • Foam mattresses 18 cm and taller can be used on any type of base.

Using different bed bases in one double bed is possible, but their height must be aligned, as each base has a standard height. Otherwise, modifications to the bed frame or a custom-made base (for an extra charge) may be required.

What is the delivery time for mattresses, bed bases, and beds? Does it change for custom sizes?

We typically deliver mattresses and bed bases within 14 days of order confirmation. This timeframe also applies to custom sizes. The delivery time for beds is 30 days.

04

Accessories

How should I wash the mattress cover?

All removable and washable covers can be washed in a standard washing machine at temperatures up to 60 °C.

Attention: Covers that contain viscoelastic (memory) foam must be washed using a gentle cycle, with slow spin and no wringing.

We do not recommend using a tumble dryer.

For better hygiene and mattress protection, we recommend using a mattress protector. It can be washed and replaced more frequently, which is far more cost-effective than replacing the entire mattress due to permanent stains or damage.

05

Other

Which mattress would you recommend for back problems?

Back problems can have various causes – chronic pain, post-operative issues, cervical spine problems, headaches, etc.

The most important factor is your doctor’s recommendation regarding the firmness of the mattress – not a specific model.

The right choice also depends on the bed base – whether you use a slatted base or a solid platform.
For cervical spine issues, we recommend focusing on choosing a suitable anatomical pillow.

How long can a mattress stay rolled in vacuum packaging?

A vacuum-packed (rolled) mattress should not be stored in its compressed state for more than 2 months from the date of manufacture. We recommend unrolling it sooner.

If you’re not planning to use it yet, we suggest removing the stretch wrap and perforating the plastic film to allow air in.

Is it possible to order a mattress with a different cover than the one offered?

Yes, it is possible to choose a different mattress cover than the standard one for an additional charge. The surcharge depends on the price of the original cover.

Please note that changing the cover may slightly alter the overall height of the mattress. Different covers contain various types and thicknesses of filling materials, which can affect the final height.

06

Dictionary of foreign words